Privacy Policy

We may collect the following types of personal information:

We collect personal information in the following ways:

• Directly from you when you register an account, create a listing or send a message;
• Automatically through cookies and tracking technologies when you use the Platform;
• From third-party sign-in providers (such as Google) if you choose to sign in using those services; and
• From publicly available sources where relevant.

We use your personal information for the following purposes:

• To create and manage your account;
• To facilitate the listing and sale of vehicles on the Platform;
• To enable communication between buyers and sellers;
• To operate and improve our AI-powered auto-reply and chatbot features;
• To send you service-related notifications and updates;
• To send you marketing communications (where you have consented or where permitted by law);
• To detect, investigate and prevent fraudulent or unlawful activity;
• To comply with our legal obligations; and
• To improve, personalise and develop the Platform.

We may disclose your personal information to:

• Other users — for example, your name and contact details may be shared with another party in a transaction you are involved in;
• Service providers — third parties who assist us in operating the Platform, such as hosting providers, email services, analytics tools and AI technology providers, who are bound by confidentiality obligations;
• Third-party AI providers — where you use AI-powered features on the Platform, your inputs and conversation data may be processed by our AI technology partners in accordance with their privacy policies;
• Law enforcement or regulators — where required or permitted by law; and
• Successors — in the event of a merger, acquisition or sale of all or part of our business.

We do not sell your personal information to third parties.

AutoCloser uses artificial intelligence tools to power features such as automated buyer responses. When you use these features, the content of your messages and listing details may be processed by our AI systems and associated third-party AI providers.

We take reasonable steps to ensure that any AI providers we use handle your data securely and in accordance with applicable privacy laws. However, you should be aware that AI-generated responses are automated and have not been individually reviewed by AutoCloser staff.

We use cookies and similar technologies to operate the Platform, remember your preferences and analyse how the Platform is used. You can control cookie settings through your browser, however disabling certain cookies may affect the functionality of the Platform.

We may also use third-party analytics tools (such as Google Analytics) that collect anonymised usage data to help us understand how users interact with the Platform.

Your personal information is stored on secure servers. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your data may be stored or processed outside of Australia by our service providers. Where this occurs, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

We retain your personal information for as long as necessary to provide you with our services and to comply with our legal obligations. When your information is no longer needed, we will take reasonable steps to securely delete or de-identify it.

If you delete your account, we will remove your personal information from our active systems, however some information may be retained in backups or where required by law.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you;
• Request that we correct inaccurate or out-of-date information;
• Request that we delete your personal information (subject to our legal obligations); and
• Opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within a reasonable timeframe.

The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.